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1.4 Based on 43 reviews
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  • Customers like
    • Initial setup of business 2
    • Initial online set up 1
    • Seeming ease 1
  • Customers don't like
    • Very poor customer service 8
    • Terrible customer service hidden and unauthorized fees 5
    • Will not address and fix problem 4
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They allow you to sign up online, but you cannot cancel your service online. When trying to cancel they force you to call their hotline. I called their hotline and have been on for 22 minutes and counting. The practice is deceitful and despicable. I highly discourage anyone from using this overpriced service that is impossible to cancel. Since reviews here need to be > 100 words, here is some lorem ipsum: Vestibulum eu odio. Duis vel nibh at... Read more

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Terrible customer service. Hidden services and unauthorized payments. Read more

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I was planning to get a trademark done through Legalzoom and had completed all but the last page of the order process. I had a change of heart after reading complaints and deciding I'd rather go with an actual attorney instead. I exited the order process window and thought nothing of it until an hour later I get an email from Legalzoom confirming my order! I immediately call them and they say that I will be given a refund in 5 to 7 business... Read more

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I giving legal zoom notice. Do not bill my credit card again.

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Your customer service sucks. I filed a simple form as I do every year. By the way you are my registered agent. So I filed my simple form if you check my file you will know. I now see the paperwork was never filed and I pd. your fee of 138.00. Annual report. This is 6 or 7 questions. I never received and confirmation that this was filed. I checked my account as I do often and found this out. Now you say I owe 400.00 in late fees. I will be... Read more

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They have billed me twice ($159 x 2) for registered agent services in the same year. Except -- they are no longer my registered agent!! They bill your credit card with no advance notice. You just get a bad surprise when you look at your credit card statement. Customer service keeps giving me run around and refuses to issue a refund. I will have to close out my credit card account in order to stop them from erroneously charging my account.... Read more

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I have had the 2 worst days trying to get someone from legal zoom to get in touch with me about a problem with a will I submitted. I called the number on the e-mail I got from them 8 times in the last 2 days I leave a call back number and 4 of the 8 times my phone rang but no body was on the line. I check incoming calls and it came from 888 821-7575. It is infuriating that they call your number and hang up It goes to show how much they care... Read more

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I have never dealt with such poor customer service! They call you with a problem, then when you answer, they ask why you have called, and they put you on hold. I was delayed 7 months with unnecessary delays and finally canceled everything. I believe they are a fraudulent organization, not what they advertise. Stay away and do it right elsewhere!

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My name is Kimberly and I paid $693.00 towards a trademark application in September 2015. I was contacted several times regarding the process and had a few questions. The company came back and emailed me a detailed description however, I had a few other questions and I really felt like speaking via phone would be best. I spoke to an individual in the logo department and I after our conversation I gave him the go ahead to process the application... Read more

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I hire this company to file an LLC. They said it would not take long. I did one myself in less than 2 weeks. I signed up for their top plan only to find they have taken almost a month and it is still not done. They don't return calls and they say they email you documents but they don't. I should have done it myself. These guys are stealing from the public . I am calling American Express to file a complaint. Please stay away from this company.... Read more

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