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1.5 Based on 39 reviews
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  • Customers like
    • Initial setup of business 2
    • Initial online set up 1
    • Seeming ease 1
  • Customers don't like
    • Very poor customer service 8
    • Terrible customer service hidden and unauthorized fees 5
    • Will not address and fix problem 4
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They have billed me twice ($159 x 2) for registered agent services in the same year. Except -- they are no longer my registered agent!! They bill your credit card with no advance notice. You just get a bad surprise when you look at your credit card statement. Customer service keeps giving me run around and refuses to issue a refund. I will have to close out my credit card account in order to stop them from erroneously charging my account.... Read more

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I have had the 2 worst days trying to get someone from legal zoom to get in touch with me about a problem with a will I submitted. I called the number on the e-mail I got from them 8 times in the last 2 days I leave a call back number and 4 of the 8 times my phone rang but no body was on the line. I check incoming calls and it came from 888 821-7575. It is infuriating that they call your number and hang up It goes to show how much they care... Read more

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I have never dealt with such poor customer service! They call you with a problem, then when you answer, they ask why you have called, and they put you on hold. I was delayed 7 months with unnecessary delays and finally canceled everything. I believe they are a fraudulent organization, not what they advertise. Stay away and do it right elsewhere!

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My name is Kimberly and I paid $693.00 towards a trademark application in September 2015. I was contacted several times regarding the process and had a few questions. The company came back and emailed me a detailed description however, I had a few other questions and I really felt like speaking via phone would be best. I spoke to an individual in the logo department and I after our conversation I gave him the go ahead to process the application... Read more

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I hire this company to file an LLC. They said it would not take long. I did one myself in less than 2 weeks. I signed up for their top plan only to find they have taken almost a month and it is still not done. They don't return calls and they say they email you documents but they don't. I should have done it myself. These guys are stealing from the public . I am calling American Express to file a complaint. Please stay away from this company.... Read more

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I'm very angry! I was on hold for 20+ mins. I never used the business service they would not refund me. Way over priced. Custerimer service by Dominique was horrible. Sounds like they just read scrips and have no concern. I will never use legal zoom again. It's a scam! Read more

Was this review helpful? 0 1 off.. .consumer beware!!! Read more

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Once you buy anything from LegalZoom, they hound you for services from not just them, but their "partners" who are also selling services. I'm being bombarded by several emails a day, all originating from LegalZoom and I can't get it to stop. I'm already turned off to never use them again and I just started using their service. I wanted something simple and instead you have to wade through one sales pitch after another of additional services to... Read more

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I've done business for years with Legalzoom, but with my last interaction, I've come to the conclusion that unless you're buying something, you're simply annoying them. Whenever I have a question about the product I've purchased, they always come back, "I don't understand what you're asking, let me transfer you" then after 2 more transfers I get an arrogant 20 year old boy who gets off by shutting me down. You'd think that after spending... Read more

Was this review helpful? 1 1

Avoid like the plague. Thought it would make setting up a simple LLC with federal and state forms easier. Still fixing their errors weeks later and spent way more time than it would have to fill them in. Zero customer service despite having bought the "Gold" level. Finally you are paying them to have aggressive and incompetent service providers call you. Read more

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