LegalZoom
Reviews and Complaints
Disabled Veteran Shafted by Legal Zoom
I initially started off in having Legal Zoom prepare and service my LLC corporation in March 2016. Through the whole process, I explained I am inc in Delaware, but my physical business location is in Washington State.
They screwed up the filings and NEVER properly corrected this, even after they agreed they would refile the Sos filings for free, it has been 3 months and I have lost out on several State and Government bid contracts in the several hundred thousands, because I cannot open a bank account to do business with State and Federal governments without my Sos papers! This has caused me so much grief and financial set back that I would NEVER recommend using their services again. I am better off going to an attorney directly when I look at the cost of revenue I have missed out and the financial ruin and opportunities and loss this has cost me! I am a small business and a disabled veteran, I have no means to go up against them.
All I can do is tell you my experience with Legal Zoom, because this will do more assertively, than trying to get them to settle fairly with me for their continued incompetence. I have dealt with a speciality customer service rep for 3 months and to date, as I called Washington SoS, they still have no information on my filing documents (as I sent them back to legal zoom over a week ago, after waiting 3 months)!!! --This has been dismal and disgusting to say the least and I do not know if I can recover quickly or get this resolved ASAP! Just filed a BBB and my next step is to file a California Attorney General complaint/suit to get my damages and services resolved!
I would like to have any and all monies I paid to Legal Zoom back!
This will get resolved, if I have to go to the local and AP about this issue! This is shear embarrassment on Legal Zooms part and they should be embarrassed!!!
- No product or service
- Caused me business loss
- Too incompetent to fix problems
Preferred solution: Full refund and small claims damages!--I can & prove contracts I've had to turn down from St of WA & Fedl govt because I cant get legalzoom 2 file Sos Filings competently 2 get a bank acct to conduct business w/Fed (SAM-vendor system) & Local Government
Legalzoom - Business Formation Legal Service Review from Portland, Oregon
I'm very angry! I was on hold for 20+ mins.
I never used the business license.com service they would not refund me. Way over priced. Custerimer service by Dominique was horrible. Sounds like they just read scrips and have no concern.
I will never use legal zoom again. It's a scam!
Unauthorized credit card charges
same thing happened to me, except I recently discovered Legal Zoom had been charging $159 a MONTH to my credit card for a service I had CANCELLED with them. 2 years of charges!!
I called them several times only to be put on hold for no less than 30 minutes every time. I've emailed them with no response. Now I've had to pay off the balance on that card so they cannot place charges to it any more.
Also have had to request paper statements be mailed to me as proof of their bogus charges. I WILL take legal action against these frauds!
- Very poor customer service
- Lied to me multiple times
- Ignoring of emails
Very bad customer service
I have had the 2 worst days trying to get someone from legal zoom to get in touch with me about a problem with a will I submitted. I called the number on the e-mail I got from them 8 times in the last 2 days I leave a call back number and 4 of the 8 times my phone rang but no body was on the line.
I check incoming calls and it came from 888 821-****. It is infuriating that they call your number and hang up
It goes to show how much they care about customer service.
I assure you I will never use them again and will let everyone I know about my experience
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brentwood, TennesseeMore on Legalzoom
They still have not done what they were paid to do. They put my order on "hold" and notified me by email. I called and asked why, they explained that I had spelled the name of the street wrong on the application. The word I supposedly spelt wrong was "Springs".
I apologized and while speaking, looked up my order confirmation and as it turns out I did not spell it wrong. I told him that and he responded that the State of Tennessee must have spelt it wrong. I contacted the State and they had spelled it correctly, it was Legalzoom who spelled it incorectly.
I also called them and asked for a status update on June 20th. They told me they filed June 14th and it could take up to 25 days to get it back. I asked them to all the state and ask if they can push it through. They said they would not do that, the state would not speak to them. I hung up called the state, the state gave me my number and said they had sent the packet back to Legalzoom on June 15th.
I asked Legalzoom where it was and they did not know. They said that they would get it to me in 3 to 5 days. I explained that I had purchased the expidicted service, two day delivery. The person from Legalzoom said " you know with the holiday and everything". I asked what holiday, I never got that memo, they were referring to Father's Day.
Now back to the 21st of June after they acknowledged they had gotten my information from the state. I asked them about the EIN but they stated they did not request one because the order was on hold. I asked to get me one immediately, they said they would send an expidicted request the next morning.
Today, the 22nd, I am currently on hold because they did not send it out this morning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaLegalzoom is Deceptive, Dishonest and Very Sluggish
- Very poor customer service
- Will not address and fix problem
- Communication
Preferred solution: Full refund
Get Ready to be Spammed to Death
Legalzoom Business Formation Legal Service Review from Miami, Florida
Poor service
Annual Report Review
They Suck and will rip you off
I formed my LLC a year ago. I had the LLC package.
I found out today, I now owe the State of Florida $553 for annual renewal because it was late. Their lawyers were listed as the point of contact. No one informed me and they did absolutely nothing, even their contract said they would notify me of annual filing dates etc. Also they sneak back charges in and will charge your card monthly for some other ***.
Stay away from this company Highly unethical. Their contracted lawyers and supposed tax advisers do nothing and only offer information already availible online.
Not even sure they are lawyers. Stay away.
- How the cohorse you into services
Preferred solution: Let the company propose a solution
Legalzoom - Business Formation Legal Service Review from Newark, New Jersey
Avoid like the plague. Thought it would make setting up a simple LLC with federal and state forms easier.
Still fixing their errors weeks later and spent way more time than it would have to fill them in.
Zero customer service despite having bought the "Gold" level. Finally you are paying them to have aggressive and incompetent service providers call you.
Ten days since order placed - still not ready.
On February 2 I placed an incorporation order with LegalZoom - one which cost more than $500. Since that time the order has been placed on hold FIVE times.
They have lied, saying that the Corporations Office of my home state has denied the name we've requested. I've spoken with the Corporations Office who have assured me the name is absolutely fine. On one notice I complained and was told the account really wasn't on hold, and they were sorry.
I think this is shameful behavior and I want to make sure no one else ever has to deal with such terrible customer service.
I practiced law for 10+ years (and wanted to avoid the hassle of filing all of this myself).
I feel that this organization misleads and misinforms its clients. I would prefer to cancel this order after so much time but so far they will not allow me to.
- Made something simple turn into a nightmare
- Will not address and fix problem
Preferred solution: Deliver product or service ordered
Always seems like I'm bothering them, unless I'm buying
I've done business for years with Legalzoom, but with my last interaction, I've come to the conclusion that unless you're buying something, you're simply annoying them. Whenever I have a question about the product I've purchased, they always come back, "I don't understand what you're asking, let me transfer you" then after 2 more transfers I get an arrogant 20 year old boy who gets off by shutting me down.
You'd think that after spending thousands of dollars for their service that they would stop being so condescending, but alas, no.
My reco? Go somewhere else, they just want your money.
Legalzoom Customer Care Review
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