LegalZoom
Reviews and Complaints
You be the judge
- Lack of honesty and integrity
Legalzoom Legal Document Assistance Review from Doylestown, Pennsylvania
So i tried to start my own buisness using legalzoom it never got off the ground. I called and asked them to cancel my llc and discontinue my service with them.
Made this call like 2 years ago.. They said all was taken care of. A year later i get a charge for $159.00 i call and complain they say it was a mistake...here i am may 29th 2016 , last week i got a late fee from CA for not declaring defunct buisness form the state of CA fee is $258 bucks.
I was confused as i had this already taken care of by legalzoom. Then to top it off my bank account is low of cash and im stuck at a gas station on memorial day sunday with the banks closed and legal zoom closed....they hit my account and charged me $159 again!!!
This put my bank account in the negative leaving me stranded and royaly screwed at 7am i vote for a class action law suit please go for it bobbyleesmailbox@***.com
Legalzoom - you'll spend a lot of time on the phone
Not a good experience with Legalzoom. I bough their LLC package, and they continue to tell me that I was signed up for various useless services and packages costing hundreds of dollars.
Cancelling them is not easy, and they typically hand you around from one operator to another for almost 45 minutes - all in all, it seems that they make most of their money by signing you up for things you really don't need.
After a year of having the LLC, I have found dozens of places that offer the same services cheaper, and the one I did enlist for services is doing as good or better of a job than legalzoom did.
I trusted their advertising on NPR, but I would not recommend them at all.
- Seeming ease
- Constant solicitation of other business services
Preferred solution: Let the company propose a solution
Legalzoom - Review in Lawyers category from San Leandro, California
MISTAKES MISTAKES AND MORE MISTAKES
I set up a corporation and filled in the correct information regarding shareholders names, percentages, etc. When I received my package, i followed their instructions to review and contact with errors.
There were 5 mistakes in my bylaws and the other paperwork and I called to inform them to make changes. Their automated system took me in circles and kept coming back to the same menu. I finally gave up and pushed a different prompt just to get a customer service rep who took my information and corrections. Over a month has gone by.
When I called Legal Zoom they advised they had mailed out the corrections on 5/26/16. It is June 13, 2016 and I have still not received the corrections.
Legalzoom Business Formation Legal Service Review from Pretoria, Gauteng
I just finished setting up an LP with LegalZoom. Trust me don't use them.
I started the process March 6th. I'm finally getting my paperwork sent today. May 19th. They stink.
Their customer service is horrendous and they could care less about you as a business. I called at one pt and was transfered 6x an over an hour talking to service reps who had no idea what to do.
Use a local lawyer...pay the extra 100$ and get better service and better follow up service. I DO NOT recommend LegalZoom for any work!
Legalzoom - Customer Care Review from Shreveport, Louisiana
Fax documents for order and legal zoom never recieved them. Was given an alternate number to fax document because they are unable to contact the other department that they request you send the documents to.
Know one knows what is going on and you can't speak with an supervisor! Would like A big discount for all the run around and delay in order.
Legalzoom Business Formation Legal Service Review from Brooklyn, New York
Legalzoom Legal Document Assistance Review from Redding, California
Tried to have a Simple Will drawn up. Divide whatever my estate that is remaining after my death,
Among my 4 children!! Thats is all!!! Apparently, that is to confusing for them? They request clairfacation. So the fun begins? After nurmerous calls, along with many,, many minutes of their recording tell me, " We will be with you shortly" you hang up, to try another day! These people are horrible! Never will i recommend them for anything!! Much less legal help and advice!! Dont Use Them!!!
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Worse Company in Existance
I filed an LLC and decided to dissolve it immediately. I called Legalzoom and they said they would dissolve it. Instead I received a package saying congratulations. I would not have a problem; however, I never signed the paperwork for a taxpayer number. Legalzoom submitted the paperwork without my authorization.
Now, I am in the process of dissolving the LLC through Texas Comptroller of Public Accounts. I am doing this myself yet Legalzoom charged me to dissolve the LLC for me.
Do not use them. No one ever answers the phone and no one seems to know what they are doing.
Preferred solution: Full refund
Legalzoom Living Trust Review from Los Angeles, California
I had the worse experience with Legal Zoom. First they sold me an incorrect and fraudulent package.
Their lawyer gave me wrong advice to open an LLC what was incorrect according to my bank & loan. When I tried to cancel or change my order, I could not get a hold of the representative. Basically, after they took my money, my representative went missing. I am extrememly dissatisfied with Legal zoom.
The worse experience and worse customer service. I would not recommend to anyone specially when you are trying to open a trust or business LLC.
Spend the $ to a legitimate lawyer so that you won't end up paying for incorrect packages. Also, they auto save your credit card and charge your account with unwanted charges as they will sign you up with auto renowall with UNWANTED SUBSCRIPTIONS.
Do Not Use Legal Zoom
Legalzoom Llc Package Review from Woodstock, Georgia
They were hired to assist with setting up my LLC. The paperwork was submitted to the state and the IRS with incorrect information. I have called 4 times to resolve this issue and have made 0 progress. Unless I pay full price to start over entire process.
The customer service is terrible, they promised to look into matters and return call (2-3 as they said) and NOTHING. I had to call back 7 calendar days later and repeat the entire process. Start whole thing again
I asked to speak with a supervisor, and was denied. They said "that's not how it works." we will have someone call you back. Here we are 3 days later and nothing.
Legalzoom - Legal Service Review from Otsego, Minnesota
Do not do anything through legal zoom! They have hidden charges that they dont tel you about even when you are submitting your final purchase they dont show you the additions $500 on top of the $500 you're already paying.
Then when you call to solve the problem you have to sit on hold for 30 minute and you're tranfered to 3 different people and the 3rd person will just hang up the phone on you after you've been on the phone for over an hour!
Dont waste your time with this company! Horrible customer service for someone who paid over $1000 for their service.
Legalzoom - Business Formation Legal Service Review from Laurel, Virginia
- Not thorough
- Very poor customer service
- Nightmare to deal with
Rush (Expedited) service anything but speedy
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Similar situation with me. I used an ephemeral card number so even though they tried over and over again...it never went through.
We are sorry to hear that you didn’t have the best experience when contacting us previously. We can assist you with both cancelling the subscription & with changing your Registered Agent.
Please feel free to email with any questions or concerns regarding this or any other matter.
You can reach me directly via email at help@legalzoom.com. I look forward to hearing from you so we can get everything resolved for you.
Same occurred with us. Crooks. Kids on the phone do not know anything and just hang up.
I am sorry hear you had a similar experience. I would like to help make things right and get your concerns resolved for you. Please feel free to reach a manager directly via help@legalzoom.com.