Ovella Ojh
map-marker Elmont, New York

You be the judge

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Legal zoom is by far the worst service anyone could or should use to incorporate. They gave trial business services and cancelling is a long dragged out process. They said it was too late to cancel and I was bond to letting them handle all correspondence from NYS to the corporation until I changed the correspondence status I asked if there would be any refund after changing this trial arrangement he said no. I had to change my credit card number just to keep their hands out of my pocket last year. This year they charged my card for $159.00 how were they able to do that? However they did. This is nothing less than a privacy issues and or fraud.I am writing here to make all aware of the practices of Legal Zoom. Documentation cannot be provided since this was a verbal agreement by phone, but the fact remains they made it seem if I did not use their service I would be out of compliance and might be held responsible by the law. I brought this to my banks attention and the charge was dismissed and returned to my account. However the $159.00 was not returned in 2014 after my conversation with them that said I was bound to their service. Since I am upset with this infringement on my personal information I give legal zoom a thumbs down. If you have an accountant or paralegal friend they could do the same job for a 1/4th of the price or do it yourself for under $60 legal zoom just pushes paper for a high cost with no support
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Cons:
  • Lack of honesty and integrity
Reason of review:
Problems with payment
4 comments
Guest

Similar situation with me. I used an ephemeral card number so even though they tried over and over again...it never went through.

LegalZoom

We are sorry to hear that you didn’t have the best experience when contacting us previously. We can assist you with both cancelling the subscription & with changing your Registered Agent.

Please feel free to email with any questions or concerns regarding this or any other matter.

You can reach me directly via email at help@legalzoom.com. I look forward to hearing from you so we can get everything resolved for you.

Guest
reply icon Replying to comment of LegalZoom

Same occurred with us. Crooks. Kids on the phone do not know anything and just hang up.

LegalZoom
reply icon Replying to comment of Guest-1144237

I am sorry hear you had a similar experience. I would like to help make things right and get your concerns resolved for you. Please feel free to reach a manager directly via help@legalzoom.com.

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Anonymous
map-marker Doylestown, Pennsylvania

Legalzoom Legal Document Assistance Review from Doylestown, Pennsylvania

So i tried to start my own buisness using legalzoom it never got off the ground. I called and asked them to cancel my llc and discontinue my service with them.

Made this call like 2 years ago.. They said all was taken care of. A year later i get a charge for $159.00 i call and complain they say it was a mistake...here i am may 29th 2016 , last week i got a late fee from CA for not declaring defunct buisness form the state of CA fee is $258 bucks.

I was confused as i had this already taken care of by legalzoom. Then to top it off my bank account is low of cash and im stuck at a gas station on memorial day sunday with the banks closed and legal zoom closed....they hit my account and charged me $159 again!!!

This put my bank account in the negative leaving me stranded and royaly screwed at 7am i vote for a class action law suit please go for it bobbyleesmailbox@***.com

View full review
Reason of review:
Problems with payment
1 comment
LegalZoom

Hi, I am sorry to hear about your experience. I would like to review your account to determine how this happened & help make this right. Please email me directly via help@legalzoom.com.

Anonymous

Legalzoom - you'll spend a lot of time on the phone

Not a good experience with Legalzoom. I bough their LLC package, and they continue to tell me that I was signed up for various useless services and packages costing hundreds of dollars.

Cancelling them is not easy, and they typically hand you around from one operator to another for almost 45 minutes - all in all, it seems that they make most of their money by signing you up for things you really don't need.

After a year of having the LLC, I have found dozens of places that offer the same services cheaper, and the one I did enlist for services is doing as good or better of a job than legalzoom did.

I trusted their advertising on NPR, but I would not recommend them at all.

View full review
Loss:
$300
Pros:
  • Seeming ease
Cons:
  • Constant solicitation of other business services
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. Usually orders go more smoothly and we apologize that you experienced us at less than our best.

Your comments and experience are important to us and we appreciate your feedback. Please feel free to contact us via email at help@legalzoom.com and we'll try our best to make things right.

Anonymous
map-marker San Leandro, California

Legalzoom - Review in Lawyers category from San Leandro, California

Customer service is a failure, you don't get what they your going to receive. My recommendation, is not to proceed with LeaglZoom.
View full review
Reason of review:
Poor customer service
1 comment
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other customers in the future. Please feel free to contact me at your convenience via help@legalzoom.com, I look forward to hearing how we can make this right.

Anonymous
map-marker Augusta, Maine

MISTAKES MISTAKES AND MORE MISTAKES

I set up a corporation and filled in the correct information regarding shareholders names, percentages, etc. When I received my package, i followed their instructions to review and contact with errors.

There were 5 mistakes in my bylaws and the other paperwork and I called to inform them to make changes. Their automated system took me in circles and kept coming back to the same menu. I finally gave up and pushed a different prompt just to get a customer service rep who took my information and corrections. Over a month has gone by.

When I called Legal Zoom they advised they had mailed out the corrections on 5/26/16. It is June 13, 2016 and I have still not received the corrections.

View full review
Reason of review:
Not as described/ advertised
1 comment
LegalZoom

Hi, we couldn't be more apologetic about your experience. When we make a mistake we want to fix it expeditiously.

We feel terrible about the mistakes & the attempts you made to resolve the issue that were not addressed.

We would like an opportunity to try to make this right. Please contact a manager directly via help@legalzoom.com.

Anonymous
map-marker Pretoria, Gauteng

Legalzoom Business Formation Legal Service Review from Pretoria, Gauteng

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I just finished setting up an LP with LegalZoom. Trust me don't use them.

I started the process March 6th. I'm finally getting my paperwork sent today. May 19th. They stink.

Their customer service is horrendous and they could care less about you as a business. I called at one pt and was transfered 6x an over an hour talking to service reps who had no idea what to do.

Use a local lawyer...pay the extra 100$ and get better service and better follow up service. I DO NOT recommend LegalZoom for any work!

View full review
Reason of review:
Order processing issue
1 comment
LegalZoom

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation.

Please kindly submit your contact information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.

Rissa Sfx
map-marker Shreveport, Louisiana

Legalzoom - Customer Care Review from Shreveport, Louisiana

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Fax documents for order and legal zoom never recieved them. Was given an alternate number to fax document because they are unable to contact the other department that they request you send the documents to.

Know one knows what is going on and you can't speak with an supervisor! Would like A big discount for all the run around and delay in order.

View full review
Reason of review:
Poor customer service
1 comment
LegalZoom

Hi, I am very sorry to hear of this experience. Our goal is to provide every customer with quality service & it seems that we have missed the mark in your situation.

I would like an opportunity to hear more so that I can review your account & help you with a resolution. Please contact a manager directly via help@legalzoom.com

Anonymous
map-marker Brooklyn, New York

Legalzoom Business Formation Legal Service Review from Brooklyn, New York

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Very poor customer service, we contracted them to open a corporation. need it to get the isn number from irs, they opened the corporation on a way that we could not get the number untill the name was changed , almost a month went by before they attempted to clear the issue, and not recognizing their mistake ,they wanted to charge us again, finally we did the corporation with another company, wouldn't recommend this to my worst enemy
View full review
Reason of review:
Order processing issue
1 comment
LegalZoom

We’re sorry that you didn’t have a great experience using LegalZoom. Your comments and experience are truly valuable to us and we appreciate your feedback.

We’re really interested in knowing what kind of resolution you’d like to see and we would like to try to improve your experience with LegalZoom.

We look forward to hearing how we can make this situation better. Please contact help@legalzoom.com.

Anonymous
map-marker Redding, California

Legalzoom Legal Document Assistance Review from Redding, California

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Tried to have a Simple Will drawn up. Divide whatever my estate that is remaining after my death,

Among my 4 children!! Thats is all!!! Apparently, that is to confusing for them? They request clairfacation. So the fun begins? After nurmerous calls, along with many,, many minutes of their recording tell me, " We will be with you shortly" you hang up, to try another day! These people are horrible! Never will i recommend them for anything!! Much less legal help and advice!! Dont Use Them!!!

,

.

View full review
Reason of review:
Poor customer service
1 comment
LegalZoom

We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other Customers in the future. Please feel free to contact me at your convenience via help@legalzoom.com; I look forward to hearing how we can make this right.

Anonymous

Worse Company in Existance

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I filed an LLC and decided to dissolve it immediately. I called Legalzoom and they said they would dissolve it. Instead I received a package saying congratulations. I would not have a problem; however, I never signed the paperwork for a taxpayer number. Legalzoom submitted the paperwork without my authorization.

Now, I am in the process of dissolving the LLC through Texas Comptroller of Public Accounts. I am doing this myself yet Legalzoom charged me to dissolve the LLC for me.

Do not use them. No one ever answers the phone and no one seems to know what they are doing.

View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
LegalZoom

It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Please note than when an LLC order is filed, a package of the filing documents will still be shipped to you for your records, even if you decide to dissolve the registration at any time.

Also, a signature is not required for EIN obtainment when processed online via the IRS website. We assure our customers that we do not obtain any tax ID number information unless requested during the purchase; authorization is given when the terms of service are accepted and the order is submitted online. If you submitted & paid for a dissolution that was not completed, we are more than happy to review your account, determine how this happened and assist you with a resolution and/or refund.

Please contact a manager directly with your order number via help@legalzoom.com.

Anonymous
map-marker Los Angeles, California

Legalzoom Living Trust Review from Los Angeles, California

I had the worse experience with Legal Zoom. First they sold me an incorrect and fraudulent package.

Their lawyer gave me wrong advice to open an LLC what was incorrect according to my bank & loan. When I tried to cancel or change my order, I could not get a hold of the representative. Basically, after they took my money, my representative went missing. I am extrememly dissatisfied with Legal zoom.

The worse experience and worse customer service. I would not recommend to anyone specially when you are trying to open a trust or business LLC.

Spend the $ to a legitimate lawyer so that you won't end up paying for incorrect packages. Also, they auto save your credit card and charge your account with unwanted charges as they will sign you up with auto renowall with UNWANTED SUBSCRIPTIONS.

Do Not Use Legal Zoom

View full review
Reason of review:
Poor customer service
1 comment
LegalZoom

We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other customers in the future. Please feel free to contact me at your convenience via help@legalzoom.com.

Anonymous
map-marker Woodstock, Georgia

Legalzoom Llc Package Review from Woodstock, Georgia

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They were hired to assist with setting up my LLC. The paperwork was submitted to the state and the IRS with incorrect information. I have called 4 times to resolve this issue and have made 0 progress. Unless I pay full price to start over entire process.

The customer service is terrible, they promised to look into matters and return call (2-3 as they said) and NOTHING. I had to call back 7 calendar days later and repeat the entire process. Start whole thing again

I asked to speak with a supervisor, and was denied. They said "that's not how it works." we will have someone call you back. Here we are 3 days later and nothing.

View full review
Reason of review:
Poor customer service
2 comments
Guest

Did u get your llc

LegalZoom

We're disappointed to hear you’ve had a less than satisfying experience with us and we want to have an opportunity to make things right. We'd like to learn more about your situation.

Please kindly submit your contact information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.

View more comments (1)
Anonymous
map-marker Otsego, Minnesota

Legalzoom - Legal Service Review from Otsego, Minnesota

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Do not do anything through legal zoom! They have hidden charges that they dont tel you about even when you are submitting your final purchase they dont show you the additions $500 on top of the $500 you're already paying.

Then when you call to solve the problem you have to sit on hold for 30 minute and you're tranfered to 3 different people and the 3rd person will just hang up the phone on you after you've been on the phone for over an hour!

Dont waste your time with this company! Horrible customer service for someone who paid over $1000 for their service.

View full review
Reason of review:
Bad quality
1 comment
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We’d like to learn more about your concerns and I want to resolve this for you. Please feel free to contact us directly via help@legalzoom.com.

Anonymous
map-marker Laurel, Virginia

Legalzoom - Business Formation Legal Service Review from Laurel, Virginia

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Poor customer service. Paid for DBA only to have someone else take over the name with LLC. Called Legalzoom got blown off. Wasted money and effort. I will never use them again
View full review
Cons:
  • Not thorough
  • Very poor customer service
  • Nightmare to deal with
Reason of review:
Bad quality
1 comment
LegalZoom

Hi, we are very sorry to hear you didn't have the best experience. Please note, filing for a DBA does not give you name protection.

It simply informs the state/county that you are doing business under a name that is not your legal name. This information is outlined in our website's education center. In most states, DBAs (unlike corporations or LLCs) do not guarantee exclusive use of a name. In most cases, the state or county will file any correctly-prepared fictitious business name statement, regardless of name conflict.

We are happy to help in anyway we can.

Please feel free to contact a manager directly via help@legalzoom.com.

Anonymous
map-marker Seattle, Washington

Rush (Expedited) service anything but speedy

On two separate occasions now I have paid for 'Rush' work from Legalzoom and both times, they failed to deliver in an expedited manner. The first time was when I formed my corporation. They ended up refunding the 'Rush' fee to me since they basically just sat on the file for weeks before doing the work I was paying them to rush. This time, I paid them to file the Initial report with my Secretary of State (Washington). Unfortunately, I just received a mail from Washington saying they have dissolved my corporation due to not filing the initial report. The SOS says they returned the paperwork to legal zoom. Long story short, legal zoom sent it back too late and now I have to spend 1/2 a day and $211 to get my corporation reinstated. I complained to legal zoom and their 'VIP' customer service person is supposed to call me in the next 48 hours. I intend to file a complain with the FTC. The SOC in Washington told me this is a common occurrence with Legalzoom.
View full review
Reason of review:
Poor customer service
1 comment
LegalZoom

We apologize for the experience you've had with LegalZoom regarding your Initial Report package. Our goal is to make every customer happy with our products and service.

It appears that we clearly missed the mark this time.

I want to resolve this for you. Please contact help@legalzoom.com.

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