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www.legalzoom.com
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Jaime M Bys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

But customer service

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They sucks , but customer service, they are *** stupid, I do not care about the money, but they sucks

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Preferred solution: Full refund

Andrew P Bfm

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Verified Reviewer

Constant miscommunication

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Ive had to call 4 times to correct an error they made. Im told it was only a week ago when in reality this has gone on for over a month.

I call and they say everything is all set. Then its not. Then i use chat, told everything is all set. Once again its not.

I talk to chat again and they try to say i only had this issue for 8 days. It has been a month and that doesnt explain why its not fixed. The chat says i have to call again. I ask for a refund, but of course its been too long (over 3 weeks but they said in chat 8 days?) 8 days isnt too long so which is it?

I then have to read my private info for the third time, then have to say it again just for fun at this point?

Im then told ill have the info (tax ein) in 1-2 hours. Even if this comes thru im done with legal zoom.

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Preferred solution: Full refund

User's recommendation: Go anywhere else or use a REAL lawyer.

Shannon R Afn

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Verified Reviewer

I regret my decision to use Legal Zoom

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Updated by user May 24, 2024

My situation has continued to deteriorate. Despite spending a lengthy phone call correcting information, the second filing for my nonprofit was filed with the erroneous information.

Legal zoom cannot seem to be bothered beyond "no worries".

Unfortunately, this has cause me nothing but worry. So, in addition to correcting state filing information, I now need to take the time to correct federal filings.

Original review May 22, 2024
I could not be more dissatisfied with my experience with my LZ for setting up Nonprofit with 501(c)(3). Unfortunately I'm too far down the path to change course now.
1.

Technology - subpar at best. I wish I had realized the money back guarantee, I would have requested a refund immediately upon seeing the technology. process. You must answer all questions at once and in order, there is no menu to review a prior section.

If you don't complete questions in one sitting for any reason, you will be forced to start over and re-enter information. There's no opportunity to final review your answers before hitting submit and no opportunity to review your forms before they are sent to the state. Answers you provide appear to be transcribed to a form by a human on the backend which leaves too much room for error. My forms were submitted to the state with erroneous information.
2.

Customer service is rude and undereducated regarding processes. I was told I'd have an opportunity to review my information with a person before it was submitted - this did not happen. Upon alerting LZ that my forms were filed with the state incorrectly and I was told that the best way to fix it was for ME to prepare and file corrective docs even though the error was not mine. Emails I received from customer service were poorly crafted and contain factual and typographical errors (the may sound petty, but details matter on legal docs).

Example, I was told my nonprofit was required to have a Chief Fiance Officer (not Finance).
LZ seems much more focused on selling add-on products than providing an accurate and efficient service.
My one positive was the actual consult I had with an attorney, which just furthered my regret of my decision. I'd much rather have paid someone to advocate for me instead throwing away money on LZ.
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Loss:
$1600

Preferred solution: I'm honestly unsure what would be a realistic ask. I'd love a price reduction, completion of my order, and an apology.

User's recommendation: Look into hiring an Attorney

Anonymous
map-marker Doylestown, Pennsylvania

INCOMPETENT

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Legal zoom got things wrong at every turn.

I had to do everything myself. Or rather redo and fix everything they got wrong or didn't do.

I had to call them multiple to fix just one thing because they are incapable of following instructions.

The business folder they mail you was incomplete 2 times. The first one was incomplete and damaged. The second one had even less in it. They are still refusing to make any of it right.

I paid $500 for this??? I did everything myself... what exactly did I pay for???

I want my money back... Legal zoom is completely incompetent and as far as I am concerned they are just steeling from their clients.

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User's recommendation: DO NOT USE LEGAL ZOOM

Suzana Jme

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Verified Reviewer
| map-marker Cupertino, California

Scam - Impossible to Cancel - Fraud

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The website says, "Virtual mail service is provided and billed monthly with auto-renewal through Earth Class Mail, a LegalZoom company. Add-on services, such as check deposits and storage, are charged per item.

For more info, see our detailed pricing page and Terms of Service.

You can cancel online at any time." But you cannot cancel on line, it is a lie. There is no way to cancel. They tell you to call, but the phone cuts you off and hangs up on you. I tried 6 times.

There is no where online to cancel. I tried the chat but they told me to call.

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User's recommendation: Avoid at all costs. Shady company.

Melll

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Verified Reviewer

Scammers

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Original review updated Jun 23, 2024

I was charged a $299 subscription fee with no reminder about the renewal charge prior. Additionally, unable cancel online via their website without proof of another/new agent- which is not mandatory to let them know, so they make it extremely difficult to even cancel.

How can I even show a new registered agent if my company is dissolved?

My business has been dissolved, however, they are unwilling to extend a refund when I reached out to them, they are unwilling to even extend a pro-rated refund. Unethical.

View full review
Loss:
$299

Preferred solution: Full refund

User's recommendation: Do not trust legalzoom

1 comment
Guest

Same thing I was charge Jun 19 2024 and they will not refund.

Theyhave m

Stole my money and never provided services

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Over a month ago I paid the fee to create an LLC and they still haven't completed the order. I have spent HOURS on the phone and chats and email with their awful customer service team and they will not complete the order or refund my money.

The reason they are giving that they can't complete my order is because my registered agent's address is wrong so they can't submit my order to the Secretary of State, yet the registered agent's address was pulled directly from the Secretary of State's public records.

I had to file a fraud charge with my bank. Do

View full review
Loss:
$301
Cons:
  • It does not work

Preferred solution: Full refund

User's recommendation: Don't use Legalzoom!

1 comment
LegalZoom

We're sorry for the trouble you experienced. Unfortunately, we are not able to locate an account based on the information provided. If we can be of any support, please call us at (800) 773-****, or visit https://***/legalzoom.

Anonymous
map-marker Houston, Texas

MAKES IT IMPOSSIBLE TO CANCEL SUBSCRIPTION

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Problem the worst company to get a refund or transparency about theyre subscriptions. Once they get your money they could care less about your business.

ALL THEY WANT IS YOUR MONEY.

Just find a local CPN and get them to do it for half the cost. Don't waste your time with these low lifes.

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Carol R Bfm

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Verified Reviewer

Promised 30 day refund

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Signed up less than 30 days had questions on the overly complicated paperwork, took to local lawyer and said there were problems, Legal Zoom refused to refund money and hung up on me. I have attempted several times to get in touch with them. DO NOT USE THIS COMPANY THEY ARE A SCAM!!!

View full review
Loss:
$400

Preferred solution: Full refund

User's recommendation: Signed up less than 30 days

Resolved
Ben J Nnk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Austin, Texas

Resolved: The service I paid for is not complete and their system says it is complete

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Contains 1 confidential file for company representatives
Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with product or service ordered. They gave an insincere apology and a lame excuse on the 8 months it took to confirm my dba had been filed and properly advertised.

Updated by user Jun 04, 2023

All that remained for my "premium dba filing" purchase from Legalzoom.com was proof of publication for four consecutive weeks in Riverside County, California. My last official update in April 2023, regarding the "proof" from Legalzoom.com, was that it would be end of May before I could expect a copy of the recorded document.

This whole process had been going on much longer than when I had my fictitious business name filing done in Los Angeles County. The only thing I knew to do so that i could proceed with re-opening my business was to physically go to the County Recorder's Office and find out the status of the recorded proof of publication document included in my $240 up-front fee to Legalzoom.com on November 1, 2022. I arranged an appointment with the County Recorder's Office in Palm Desert on May 15 2023. To my surprise upon arrival, my filing was published during the month of March 2023!

I was able to obtain the recorded "Proof of Publication" at my May 15th appointment for a fee of $2.00.I should NOT have had to take my time to get this document and it leaves the question in my mind as to WHY this company could not provide it to me on a timely basis. I have notified them and their executive escalations team via email of my dissatisfaction of their services and asked for a full refund and reminded them they owe me $2.00 for the certified copy of the document in question. I got a semi-canned reply that I was not due a refund because my order had been completed. This infuriated me and I replied that the ONLY reason the order was completed was due to my efforts.

The end of May has come and gone and so did this legal services company. I have spent too much time fighting with them. I now have to get a home business application filed with the City of Cathedral City that requires my completed dba registration in addition to other "red tape".

Since there has been no response that included answers to all the questions I have posed to them, I am moving on from the stance of the old saying about whipping a dead horse. I told them in my last email that they could rest assured that I would do everything I can do to prevent them from getting referral business and that I trust the Universe will see to the demise of their inefficient and incompetent way of doing business.

Original review May 02, 2023
When I chose legalzoom.com to handle filing my fictitious business name (dba) with Riverside County, California on November 1, 2022, I expected the filing to have taken place by the time my Los Angeles County dba filing expired on 12/27/22. My paperwork that was to be filed was not sent to Riverside County until 12/28/22.

There was a delay on this due to the holidays and the fact that I wasnt notified in the form of emails of questions their Back office had along the way. The only email I got was when the documents were ready for me to print out, sign in triplicate and send back to legalzoom.com so they could send those to the county for recording. From the 1st of November thru the end of 2022, I called them for status updates on 4 different occasions, November 14, 25, 27 and December 10. I called to check status and was told it was going to be a 5 to 6 week delay to get my documents recorded in Riverside County.

This was no fault of Legal Zoom,so I was told, and took their word. On or about January 27, 2023, I began getting solicitations in the mail from various local companies wanting me to use one of them to do what I paid up front for legalzoom.com to do. All new filings for fictitious business names must be advertised in a local publication for 4 weeks in a row following recording. And again the $240 I paid legalzoom.com included the four weeks of paid advertising.
I called on February 3rd because I had received a call earlier that morning from somebody representing to be someone that is in the back office of legalzoom.com.

He sent a text message to me so that I could go to a link that he provided which turned out to be a form which supposedly was to go to the Secretary of State's office in California to prove that my company was in good standing with the State. He had me open the file which took me to a form which had legal zooms logo on it. He explained that we had to fill this form out correctly the first time because it was a problem if you filled it out in error and then try to get it changed. It had my name address phone number email address and finally my federal tax ID.

I worked with him to get those pieces of information entered on the form. At that point I still did not understand why I was having to fill this form out and why I was going to have to pay more money. The cost for this was going to be an extra $145. I hit the ceiling at that point and stayed there ranting and raving about why I had to fill this out and why wasn't I told and etc.

etc. At that point I asked to speak with somebody in customer service at LegalZoom And he supposedly transferred me but it turned out to be possibly the same person or somebody with the same accent. I went round and round with him until I finally hung up. They never got my credit card nnumber.

I then called the toll free number to legalzoom.com they didn't have any record of anybody from their back office trying to call me. I also did some research on the form that I was asked to fill out by the impersonator and that form is only used for corporations or LLCs to prove that they don't owe anything to the state in the form of taxes Etc. A sole proprietorship like I am filing is not required to fill out anything like this unless I was selling my company. During my call to the real Legalzoom, the representative kept saying that the time frame from when I started this process to the current date had been way too long and it shouldn't be that way.

So she told me that she was going to take ownership of my case and communicate with me from this point until completion. She also told me to expect a call from somebody that had more Authority. I impressed on her that the impersonator had my personal info as well as my federal tax id.at legalzoom regarding the impersonator as well as the process taking so long. I never heard from her or anyone in management regarding anything on my case.
The next day, I got a call from someone who sounded like the same person with the same accent purporting to be with the California Secretary of State's office.

I said right then at that point, before I hang up on you I want to hear what you have to say. He proceeded to rattle on about this that and the other until I hung up on him. I did report this incident to the Secretary of State's office and the fact that this impersonator had my federal tax ID now.
I did finally receive a copy of the dba recording about a month after the recording date of January 26 but there was no mention of the 4 weeks of publication in a local news source.
I called several more times to check on the affidavit regarding the publishing that must be started in 45 days of the recording. I got conflicting info each time I called until finally I spoke to a representative who told me she was going to contact their publishing department to get the status.

This was early April. I heard nothing in a weeks time and called back. I was told that the affidavit would not be available until end of May. That made me so distraught and I did nothing for over a week.
I called Legalzoom again to ask a simple question Why was it going to be another month for this to all be done?

She kept looking further into the notes in my file and found that publication info was filed on March 14 and recorded on April 6. The time this info was shared with me was April 24. She could not pull up the document but gave me a recording number. That number turned out to be the filing number from January 26.

The publication affidavit recording should have a different recording number because it is now 3 months later.
I am now giving up onn legalzoom and have made an appointment to go to the recorders office and see what they can tell me. It is ashamed that I have to do this leg work. I should have just done this myself in a much shorter time frame. Legalzoom has cost me thousands of dollars in sales because the service I paid for is not done and their system shows my purchase to be complete.

Am I going to be forced to get a lawyer to rattle legalzooms cage? Six months and counting is highly abnormal for an individual filing as a sole proprietor!!
View full review
Loss:
$240

Preferred solution: Full refund

User's recommendation: Beware

2 comments
Guest

Boring.

LegalZoom

Hi, Ben! We sincerely apologize for any inconvenience caused. Please send us an email to socialmediaoutreach@legalzoom.com with your account information, and we'll look into this right away.

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Uri S Pcm

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Verified Reviewer

Extremely uncommunicative

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I paid for legal Zoom to file my 501 c well over a year ago

They misfiled my forms at both the state and federal levels

Having to file amendments they did not even know about until I called them repeatedly

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Preferred solution: Full refund

User's recommendation: Do not use legal zoom

Geron Olv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fuquay Varina, North Carolina

To discuss a bill, process tax returns, download documents to my account, sign documents

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LegalZoom - To discuss a bill, process tax returns, download documents to my account,...
Contains 8 confidential files for company representatives

Not resolved.

Gloria and David have been helping.

Difficulty processing due to holiday weekend.

Will speak with Gloria Monday 11/27/23

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User's recommendation: I don’t know, this is my first time using this service.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Piscataway Township, New Jersey

Charge me work I didn’t ask for

Contains 2 confidential files for company representatives

Charge for a LLC when I needed a PLLC even after I told them I needed a PLLC I was told it would be fixed in a day or two but the next morning emailed me stating I had a LLC, charged me for and charge me again to dissolve it. And had the nerve to try to take more money out again not even a week later.

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User's recommendation: Don’t apply they are crooks

Ronald C Ndm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Everything was quick and easy

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Marco was real polite and knowledgeable about my situation. he helped me find the information I needed for additional questions that he wasnt able to answer, and he got me started in the right direction.

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Pros:
  • Very informative company
Patricia S Jmr

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Verified Reviewer

Dissatified

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Do not use this company unless you want to get run around in circles I applied for my LLC in the beginning of October. It is now the end of January and they have not submitted my application to the state which was previously denied because of them on December 26, since then they have not re-filed my application but rather tell me that they did in order for me to spend more money. This company is fraudulent and incompetent and now refuses to give my money back because its been more than 60 days since they dont do their job

View full review
Loss:
$85
Cons:
  • Unprofessional disorganized
  • Unreliable
  • Unfamiliar with their policies and practices

Preferred solution: Full refund

User's recommendation: Do not use LegalZoom