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A month after ordering legal documents, I am still waiting for a set of docs. No one at L Zoom seems to know where they are, why they have not been sent.

No one from customer service has contacted me regarding: this, my third inquiry. Called customer service, which says it is open on weekends.

Recording contradicts the Weekend Hours of support. Seems a bit of a Clown Show .

I am writing this review to share my deeply disappointing and frustrating experience with LegalZoom. After discovering that I was being billed $39.95 per month for nearly five years without my knowledge or consent, I contacted their support team to address the unauthorized charges.

Despite my clear and repeated requests for a resolution, including a full refund and cancellation of the subscription, LegalZooms representatives failed to respond adequately and have even ignored my follow-up messages. This experience has left me feeling deceived and taken advantage of, prompting me to share my experience to warn others about the companys questionable practices and lack of customer support.
In late July 2024, I noticed a recurring charge of $39.95 from LegalZoom on my credit card statement. Puzzled, I reached out to their customer support, as I had not used LegalZooms services since 2019 and had no recollection of subscribing to any ongoing service. After a lengthy back-and-forth, I was informed that I had been subscribed to a Legal Forms Monthly Subscription since December 2019a service that was neither clearly disclosed nor ever utilized by me.
Shockingly, I discovered that I had been charged $39.95 every month for 56 months, totaling $2,237.20.

I had never received any emails or notifications about these charges, and the subscription itself was hidden from plain view within my account. When I questioned how they continued to bill me even after my credit card had expired, they offered no clear explanation.
Whats worse, LegalZooms support representatives have been unhelpful and dismissive. After requesting a full refund and cancellation of the subscription, I was transferred multiple times and eventually left waiting with no response for over [insert current wait time] minutes.

It became clear that they were intentionally avoiding my requests, hoping I would give up.
LegalZooms deceptive practices, lack of transparency, and poor customer service have left me feeling misled and frustrated. This company is an intricate scam artist and a fraud.

First: Last price increase was much more than one might expect. I inquired via email for a written response--no one bothered to respond.
Second: I'm disappointed in the lack of attorneys in Southern California.
Third: Just before I terminated my plan, I was contacted by either a LZ employee or staffer at the attorney's office I was waiting to speak to.
The attorney incorrectly read my description of my issue.

I clarified my need and the employee spoke to me in a condescending tone parroting the same message from the attorney. She refused to convey my clarification.
I've located a more expensive plan with a broader selection of attorneys to choose from.

I'm also disappointed LZ no longer offer Tax questions with my plan.
Overall, the offerings and dearth of attorneys led me to terminate my plan.
Companies which do not respond to customer's needs eventually burn out. LZ, I believe, is on that trajectory!
Joe Bell

I could not be more dissatisfied with my experience with my LZ for setting up Nonprofit with 501(c)(3). Unfortunately I'm too far down the path to change course now.
1.

Technology - subpar at best. I wish I had realized the money back guarantee, I would have requested a refund immediately upon seeing the technology. process. You must answer all questions at once and in order, there is no menu to review a prior section.

If you don't complete questions in one sitting for any reason, you will be forced to start over and re-enter information. There's no opportunity to final review your answers before hitting submit and no opportunity to review your forms before they are sent to the state. Answers you provide appear to be transcribed to a form by a human on the backend which leaves too much room for error. My forms were submitted to the state with erroneous information.
2.

Customer service is rude and undereducated regarding processes. I was told I'd have an opportunity to review my information with a person before it was submitted - this did not happen. Upon alerting LZ that my forms were filed with the state incorrectly and I was told that the best way to fix it was for ME to prepare and file corrective docs even though the error was not mine. Emails I received from customer service were poorly crafted and contain factual and typographical errors (the may sound petty, but details matter on legal docs).

Example, I was told my nonprofit was required to have a Chief Fiance Officer (not Finance).
LZ seems much more focused on selling add-on products than providing an accurate and efficient service.
My one positive was the actual consult I had with an attorney, which just furthered my regret of my decision. I'd much rather have paid someone to advocate for me instead throwing away money on LZ.