Not resolved
1.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
1 comment

I started an order with legalzoom in February for a registered agent (relatively simple) and now it is May and it is still not done. I have called 3 times and each time I was told "I do not know what the hold up is because it should have been completed but I will escalate it".

They are costing me money because I cannot close a Corp until I have a registered agent and now I have fees, etc. because it is still active. When I call and am transferred, I feel like I am talking to a retired person who works from their home office.

They don't know what is going on and do not seem to have any support other than to say " I'll escalate it"! Go elsewhere!

Product or Service Mentioned: Legalzoom Legal Service.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

I didn't like: Customer service after they have your money.

Company wrote 0 private or public responses to the review from May 13.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
LegalZoom
#1486472

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We’ve reviewed your account & entity status in detail and we followed up with you directly. If you have any additional questions or concerns, please contact help@legalzoom.com.

You May Also Like