Product: Legalzoom Customer Care Clear all filters (0 of 15 reviews match)
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Legalzoom - Scam! Scam! Scam!

They NEVER contacted me at the designated time but shortly after signing up I was overwhelmed with scam phone calls and people pretending to be attorneys
Product
Legalzoom Customer Care
#1365909
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I ordered a few items from Legal zoom in the past and not to long ago ordered another LLC.. everything had been going okay until now. My card was charged a fee of $320.00 and a charge of $213.00. I called them and they said they would reimburse. Well today I see 2 more...
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Anonymous
Judy booth

I've been going through something similar. I have never ordered anything from the; when I check my past emails there is not correspondence - yet they continue to gouge me over...

LegalZoom
LegalZoom

Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. We want to resolve this for you. Please feel free to contact a ma...

Product
Legalzoom Customer Care
#1217909
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I have placed an order, with a promotion, so technically two orders. One order took me one month to complete, despite promising to be done in 2 weeks! Every time would call would be a wait of 29 min avg time to get to a person that understood the case. After several...
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Anonymous
Anonymous

it has been a month and I was just charged again for a service I have canceled.I am not happy at all with this company!

LegalZoom
LegalZoom

We apologize for the experience you've had with LegalZoom regarding your package. Our goal is to make every customer happy with our products and service, we clearly missed the...

1.8
Product
Legalzoom Customer Care
I liked
  • Convenience
  • Seeming ease
I didn't like
  • Shady dealings
#1214391
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For months I have been sending emails to legalzoom and they to cancel my account and they have not. When you go into contact legal zoom they have a contact number of (800) 773-0888 that just puts you into an endless loop. Evidently there is another number (866)...
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LegalZoom
LegalZoom

We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each Customer, and it seems we fell short of that goal in this si...

Product
Legalzoom Customer Care
#1146348
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I bought the service for filing DBA from legalzoom on mid of september. I did call the customer service for guidance. Everything went well. For sellers permit also, the guy said we can do later on after filing. I waited for a month and on october 25th, i called back...
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LegalZoom
LegalZoom

We're sorry about what occurred with your order and with your customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less tha...

1.9
Product
Legalzoom Customer Care
#1130216
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I kept forgetting for months to cancel this service which i didn't use.I finally searched the site, guess what? there is zero information about cancelling your service on the website. I contacted customer care by email and asked that they cancel my service. I got an...
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Anonymous
Juliana

Log into your account. Click the my account tab on the top right hand corner of the page. From there click "manage payments". That will show you your services and give you the...

LegalZoom
LegalZoom

We're sorry about what occurred when you attempted to cancel your subscription and with your customer service experience. Usually the cancellation process goes more smoothly a...

Product
Legalzoom Customer Care
#1015036
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Legalzoom Customer Care Review

Total rip-off! They automatically enroll you for future billing without your consent. Refuse to give refunds after charging you, customer service reps out right lie to you about these charges and they make it impossible to disable the auto- enroll feature on your account. How there hasn't been a class action lawsuit against this fraudulent practice is beyond me.
1.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
Product
Legalzoom Customer Care
#984162
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I will have to close out my credit card account in order to stop them from erroneously charging my account. During my tenure with LegalZoom they added no value at all! None. All I got was an automated emails, same one sent to hundreds of clients, with misc. garbage...
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Anonymous
Anonymous

I have the same issue. My business had closed and then I noticed a charge to my credit card account though the number on record had changed and was no longer active. Then when...

LegalZoom
LegalZoom

Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. You deserve better and I want to resolve this for you. Please fe...

1.0
Product
Legalzoom Customer Care
I didn't like
  • Unauthorized credit card charges
#917836
Reply to reviews
I have had the 2 worst days trying to get someone from legal zoom to get in touch with me about a problem with a will I submitted.I called the number on the e-mail I got from them 8 times in the last 2 days I leave a call back number and 4 of the 8 times my phone rang...
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LegalZoom
LegalZoom

We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each Customer, and it seems we fell short of that goal in this si...

Product
Legalzoom Customer Care
#915074
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Legalzoom Customer Care Review

I have never dealt with such poor customer service! They call you with a problem, then when you answer, they ask why you have called, and they put you on hold. I was delayed 7 months with unnecessary delays and finally canceled everything. I believe they are a fraudulent organization, not what they advertise. Stay away and do it right elsewhere!
2.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Product
Legalzoom Customer Care
#911649
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