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LegalZoom

www.legalzoom.com
What is your customer experience with LegalZoom?

LegalZoom Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • LegalZoom has 2.2 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.

  • 20% of users would likely recommend LegalZoom to a friend or colleague.

  • Rating Distribution
  • Pros: Initial setup of business, Convenience, Seeming ease.
    Cons: Very poor customer service, Shady dealings, Communication.

View full overview ›

Media from reviews

LegalZoom - Deceptive and intentional scam by Legal Zoom Legal Forms Monthly Subscription
LegalZoom - Deceptive and intentional scam by Legal Zoom Legal Forms Monthly... - Image 2LegalZoom - To discuss a bill, process tax returns, download documents to my account,...LegalZoom - Scammed and llc was dissolvedLegalZoom - Scammed and llc was dissolved - Image 2LegalZoom - I was scammed, Totally worthless companyLegalZoom - I was scammed, Totally worthless company - Image 2
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Top LegalZoom Reviews

Positive Review

"Beneficial ownership information reporting"

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The gentleman helped me with paying for and filing my beneficiary ownership, information reporting form

Critical Review

"Ongoing bank charges"

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Legal zoom is a scam, they need to be investigated. I called 2 months ago and canceled subscription, today they sucked another $199 from my bank account. I...

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eddie A Tye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ongoing bank charges

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Legal zoom is a scam, they need to be investigated. I called 2 months ago and canceled subscription, today they sucked another $199 from my bank account.

I called them only to be ran around in circles. They said I was cancelled and no further charges will be taken from my account any longer.

We will see..I woulnt recommend them to anyone!! Dont get involved with LEGAL ZOOM should be called LEGAL SCAM!

View full review
Loss:
$199
Pros:
  • To expensive
Cons:
  • Total scam
  • Should be called legal scam

Preferred solution: Need subscription cancelation

User's recommendation: Dont let these people scam you!!

Michael M Eqv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive and intentional scam by Legal Zoom "Legal Forms Monthly Subscription"

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LegalZoom - Deceptive and intentional scam by Legal Zoom Legal Forms Monthly Subscription
LegalZoom - Deceptive and intentional scam by Legal Zoom Legal Forms Monthly... - Image 2
Contains 1 confidential file for company representatives

I am writing this review to share my deeply disappointing and frustrating experience with LegalZoom. After discovering that I was being billed $39.95 per month for nearly five years without my knowledge or consent, I contacted their support team to address the unauthorized charges.

Despite my clear and repeated requests for a resolution, including a full refund and cancellation of the subscription, LegalZooms representatives failed to respond adequately and have even ignored my follow-up messages. This experience has left me feeling deceived and taken advantage of, prompting me to share my experience to warn others about the companys questionable practices and lack of customer support.

In late July 2024, I noticed a recurring charge of $39.95 from LegalZoom on my credit card statement. Puzzled, I reached out to their customer support, as I had not used LegalZooms services since 2019 and had no recollection of subscribing to any ongoing service. After a lengthy back-and-forth, I was informed that I had been subscribed to a Legal Forms Monthly Subscription since December 2019a service that was neither clearly disclosed nor ever utilized by me.

Shockingly, I discovered that I had been charged $39.95 every month for 56 months, totaling $2,237.20.

I had never received any emails or notifications about these charges, and the subscription itself was hidden from plain view within my account. When I questioned how they continued to bill me even after my credit card had expired, they offered no clear explanation.

Whats worse, LegalZooms support representatives have been unhelpful and dismissive. After requesting a full refund and cancellation of the subscription, I was transferred multiple times and eventually left waiting with no response for over [insert current wait time] minutes.

It became clear that they were intentionally avoiding my requests, hoping I would give up.

LegalZooms deceptive practices, lack of transparency, and poor customer service have left me feeling misled and frustrated. This company is an intricate scam artist and a fraud.

View full review
Loss:
$2237
Pros:
  • I am personally unaware of any pros
Cons:
  • Poor customer support
  • Lack of transparency
  • Questionable credit card practices

Preferred solution: Full refund

User's recommendation: I strongly advise potential customers to be extremely cautious when dealing with LegalZoom. Before signing up for any of their services, thoroughly review all terms and conditions, especially regarding subscriptions or recurring payments. Keep a close eye on your billing statements, and be aware that LegalZoom may not provide clear notifications or reminders about ongoing charges. If you choose to use their services, I highly recommend setting reminders to review your account regularly and consider using a payment method that allows you to control or cancel recurring charges easily. Based on my experience, be prepared for potential difficulties in reaching effective customer support if you encounter any issues. Consider exploring alternative legal service providers who offer more transparent and customer-friendly practices.

Luci Pbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Lies about paperwork

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Was told they would file my paperwork electronically, they did that for the state, didnt do that for the county, thats only processed through curriers. So now instead of having my license on the 10th as they stated, Im told now it could take at least a month to get my business up and running. That sounds like bait and switch to me.

View full review

User's recommendation: Go anywhere else to file your llc

Roy P Lfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Still waiting

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A month after ordering legal documents, I am still waiting for a set of docs. No one at L Zoom seems to know where they are, why they have not been sent.

No one from customer service has contacted me regarding: this, my third inquiry. Called customer service, which says it is open on weekends.

Recording contradicts the Weekend Hours of support. Seems a bit of a Clown Show .

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Jeremy G Uln

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAMMERS

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Contains 1 confidential file for company representatives

Straight up scammers. I paid $5 to see if the name for an LLC was available.

Legal Zoom took the liberty to attempt charging me to fully start up the LLC. I didn't have enough, so the transaction didn't go through. I clearly didn't start the business, and now I have the government sending me paperwork threatening to fine me for not filing taxes for my LLC (that I never paid to start and decided not to continue with).

I contacted LegalZoom to sort it out and was told that the LLC was created whether I paid for it or not but they can close it out for a bunch of money (can't remember, either $300 or $400). I got laid off my job before the year started and became a stay-at-home-parent, so I quite literally can't afford this form of extortion.

View full review
Pros:
  • Website looks nice
Cons:
  • Being extorted
  • Unethical business practices
  • Shady dealings

Preferred solution: I’d like Legal Zoom to undo the filing that I don’t even pay for. I never started the business and I’d like to be left alone by the government.

User's recommendation: Avoid Like The Plague. Made me regret ever being curious about a business!

Itza Bau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nightmare

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I signed up with legal zoom a year ago for a LLC. I paid for a dissolution that they did not deliver.

I checked the state's website after receiving an email about a filing.

My business was never dissolved, and I paid legal zoom almost $200.00 for what? To sit and do nothing.

View full review
Loss:
$200
Pros:
  • Legal documents when needed
  • Fast business startup
Cons:
  • Expensive
  • May not deliver dissolution documents

Preferred solution: Full refund

User's recommendation: Register an account with your state secretary and do the filings yourself. They will notify when filing is do and it is much cheaper.

AHMED H Uyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bani Suwayf, Beni Suweif

#8508****

I want a refund as no one is answering me regarding my order and this is the worst customer service I have ever dealt with

View full review
Katie C Qwo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DO NOT USE LEGALZOOM

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Contains 1 confidential file for company representatives

I wish negative stars were available!

I purchased a sales permit through them in March, and months later, it was still incomplete. After repeatedly following up, I was told everything was on schedule, but more time passed, and still no progress.

When I emailed again, I was informed my questionnaire was incomplete, though I never received one. After clarifying this, they said it was actually completeyet the permit remained unfinished.

Months later, I still didnt have my permit. After countless emails and calls, they finally created an urgent ticket, promising to respond in three days. Eight days passed, and still no word.

When I followed up again, they informed me they no longer handle sales permits and issued a refund8 months after I initially purchased the service. If I hadnt reached out multiple times, they wouldnt have even refunded me.

View full review

Preferred solution: Full refund

User's recommendation: Avoid legalzoom at all costs

Martin W Afl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LegalZoom refused to allow my client to use his surname in the name of the corporation.

Contains 1 confidential file for company representatives

My client's surname is *** It is one of the most common surnames in Chinese. LegalZoom told me that the state of Wisconsin did not allow that name to be used.

When I called the WI Dept. of Financial Institutions, the representative told me that there was no prohibition against using *** in the name of a corporation.

I called LegalZoom back and told them that the previous representative had lied (or given erroneous information) to me. They told me that I needed to get a name reservation to prove that the name was approved.

I ended up setting up a corporation directly on the WI Dept. of Financial Institutions' website. LegalZoom was a huge waste of time!

View full review

Preferred solution: They say I am getting a full refund. I want them to fix the issue so that I may have a better experience on my next attempt at using them.

User's recommendation: Maybe LegalZoom can be good for other situations. The information given by the people on the phone is questionable. I'd like to give them one more chance to see if this was an unlucky occurrence or if they are just incompetent.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Vacaville, California

Cancellation of my order #8415****

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Contains 1 confidential file for company representatives

I am requesting to cancel my order #8415**** and process a refund.

Reason: The project has been terminated, and we are no longer interested in pursuing a trademark or starting a non-profit. If the decision changes in the future, we will definitely contact Legal Zoom.

Thank You!

View full review

User's recommendation: Exceptional

Donald H Wpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account login

Payed for my LLC had to change a name due to interference with current LLC holders name and can no longer gain access to my acct.

View full review
Loss:
$99

Preferred solution: My login

David S Uxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Worst experience

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I will never use legal zoom again. I created an LLC through legal zoom and need a DBA they misfiled my paperwork twice and gave me the run around on the phone.

Then told me I had to call the Secretary of State to have it resolved.

I paid legal zoom 99 dollars for the DBA and the error cost 60 dollars to fix. I WILL NEVER GIVE ANOTHER DOLLAR TO THEM!!!

View full review

User's recommendation: do not use

Anonymous
map-marker San Francisco, California

Victim of small print

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when they sale package they were so nice and always try to upgrade service. I fall for the same trap.

They convinced me to upgrade but never explained there will be $49 charge for legal advice fee every month and i need to cancel. i was not told and after two months when i figure it out, then called them and they promise one of their supervisors going to call me to resolve the charges, no one called. 3 days after i called and they refused to refund two-month charges and telling to see the receipt where they have mentioned about the charge. this is how taking the advantage of small prints.

that charge to me is unauthorized and illegal. But these guys are very tricky, and they just take advantage of people who is not aware of those terms when start a business. And always try to prove whatever they charge is right and they explain to you, which they don't. i am not recommending anyone to them.

if you deal with them, be careful and go through each line of the documents which they sent. This is really unexpected, its completely a fraud way to do business.

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User's recommendation: Not recommended at all

Gynson R

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Verified Reviewer

Terrible experience and getting overcharged.

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I used legal zoom to set up an LLC to register a car in Montana, this was the wrong choice in my opinion. The set up was not the problem, it was customer service and company policies which are not okay.

In the process of registering my car, the 3rd party that was in charge of registering the vehicle needed to send some documents to my registered agent, which i was told that all documents that are received by the registered agent will get sent out to the mailing address on file. That never happened and all of my paperwork from the state and from the bank that was sent out was lost, so i had to restart the whole process. My car registration took 3 months due to this. Insane.

Before i started the process again, i changed my registered agent as the one that i was assigned was not responsive whatsoever.

My agent was changed in the first two months of the LLC creation. It was a joke, i attempted everyway possible to get in touch with the agent other than driving across the country to visit in person. i changed my registered agent and did the correct paperwork with the state and they continued to charge me for 3 more years. This is a $240 yearly fee.

I wake up this morning and notice i have roughly $600 (Registered agent $240 and compliance fees $280) in charges from legal zoom, so i immediately review all the emails from leagel zoom, i quickly realized that ALL EMAILS WERE GOING TO MY SPAM, and i never saw a single one of them.

They even told me over the phone that we noticed that you opened the email this morning. The email i opened was sent 2 months prior. I followed up and asked if any other emails were open and she said not that i can see. I get that i signed off 3+ years ago for some of these services, but if someone calls in and politely explains the situation and why it is not correct, and the customer service rep even acknowledges the facts that i havent opened a single email besides 1, and they still wouldnt refund my money due to company policy.

Its a complete joke and i would not recommend using them to my worst enemy. I am totaling about $730 that should have never been charged, plain and simple.

If i was anyone wanting to form an LLC or corporation, do not use legal zoom services.

This was a nightmare, and i'm not exaggerating one bit here. Use another 3rd party and pay more for a better experience

View full review
Loss:
$720
Pros:
  • Accessibility
Cons:
  • All customer service was a nightmare

Preferred solution: Full refund

User's recommendation: Company policies are a joke, zero communication and customer services is nonexistent

Anonymous
map-marker Chiswick, Hounslow

Took my money and disappeared

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Currently filing a dispute with my credit card company. These crooks took my money and disappeared. Not a single communication back to me after I submitted paperwork.

View full review

User's recommendation: Avoid like the plague

Joe B Egk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Representative unwilling to pass on clarification of consultation purpose; Lack of Attorney specialization.

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First: Last price increase was much more than one might expect. I inquired via email for a written response--no one bothered to respond.

Second: I'm disappointed in the lack of attorneys in Southern California.

Third: Just before I terminated my plan, I was contacted by either a LZ employee or staffer at the attorney's office I was waiting to speak to.

The attorney incorrectly read my description of my issue.

I clarified my need and the employee spoke to me in a condescending tone parroting the same message from the attorney. She refused to convey my clarification.

I've located a more expensive plan with a broader selection of attorneys to choose from.

I'm also disappointed LZ no longer offer Tax questions with my plan.

Overall, the offerings and dearth of attorneys led me to terminate my plan.

Companies which do not respond to customer's needs eventually burn out. LZ, I believe, is on that trajectory!

Joe Bell

View full review
Pros:
  • Best for forms and simply legal matters
Cons:
  • Have dealt with some indifferent and low-skilled employees

Preferred solution: I terminated plan!

User's recommendation: Trust but Verify. Thoroughly Vet Legal Plan Services Before Committing to LegalZoom.

About

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Summary

LegalZoom is a privately held company which specializes in legal document assistant solutions. It was founded by Brian P. Y. Liu, Brian S. Lee, Edward R. Hartman in March 2001. The headquarters is based in Austin, Texas, United States. It serves individuals and businesses nationwide. LegalZoom offers legal services in the following fields: DBAs, business formation, power of attorney, pre-nuptial agreements, and real estate leases. The company also provides an attorney referral and legal plans attorney services. It is possible to get legal advice on immigration, Green Card, and work visa issues. LegalZoom has an Affiliate program for partners. Customer assistance is provided by email and by phone.

LegalZoom reviews and complaints

LegalZoom is ranked 113 out of 3740 in Lawyers and Legal Services category

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