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Legalzoom - Mystery charges

They decide to upgrade services unprompted. Then the surprise charges hit.
Company wrote 0 private or public responses to the review from Dec 10.
#1420162
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Called wanting to change Power of Attorney and change Will was told needed to purchase new package for a Black Friday deal of $129.00. HAHAAH. This service? is a joke!
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Company wrote 0 public responses to the review from Nov 30.
LegalZoom
LegalZoom

Hi, we're sorry to hear about this experience. You have the ability to revise your estate plan documents online at anytime. You simply need to login to your account with your ...

#1411492
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Yes. Give you the run around. Keep innacvurate records as to who was the owner of my account.
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Company wrote 0 private or public responses to the review from Nov 25.
LegalZoom
LegalZoom

It is very important to us that our customers are happy with the products and services we offer. We're very sorry about your experience. We want you to be satisfied and I'd li...

1.6
#1407311
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Charged hundreds of dollars to start my LLC. I should’ve done it on my own but thought they would do it right. Wrong. Has taken weeks and multiple phone calls lasting over 45 minutes. You can trust a lawyer more than this company. Beware.
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Company wrote 0 public responses to the review from Oct 24.
LegalZoom
LegalZoom

Hi, it is very important to us to try and improve the situation when there has been a misunderstanding and/or dissatisfaction with our service. All charges & fees are outlined...

#1388242
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They NEVER contacted me at the designated time but shortly after signing up I was overwhelmed with scam phone calls and people pretending to be attorneys
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Company wrote 0 public responses to the review from Sep 25.
LegalZoom
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding and/or dissatisfaction with our service. We’d like to learn more about how w...

#1365909
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Well technically they set me up with a sketchy lawyer who's advice was so bad i lost almost $1000. When i went back to legalzoom, i spent over an hour on the phone only to find out they would do absolutely nothing to help. Never use legal zoom! Go directly to a law...
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Company wrote 0 public responses to the review from Aug 01.
LegalZoom
LegalZoom

We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your ex...

1.0
#1318825
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Same thing happened to me. I used them for a ONE TIME Last Will and Testament for me and my husband and they signed us both up for a recurring $14.99 charges. When I saw it, I called them out on it and they refunded ONE of the two charges. When I confronted them about...
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Company wrote 0 public responses to the review from Jul 18.
LegalZoom
LegalZoom

Hi, we are really sorry to hear about this experience. It is our security protocol to only discuss order details with the person listed as being authorized on the account. We'...

1.0
I didn't like
  • Fraud
#1306685
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Legal zoom kept charging me $300 for compliance services although i canceled it in the first place, they sent my account to a collection agency and after i called legal zoom the representative told me the only way to cancel the $300 charge is to dissolve the company...
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Company wrote 0 private or public responses to the review from Jun 07.
LegalZoom
LegalZoom

It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We ...

1.0
I didn't like
  • Impossible to cancel
  • Lied to me multiple times
  • Lack of honesty and integrity
#1274943
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I started an order with legalzoom in February for a registered agent (relatively simple) and now it is May and it is still not done. I have called 3 times and each time I was told "I do not know what the hold up is because it should have been completed but I will...
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Company wrote 0 private or public responses to the review from May 13.
LegalZoom
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We’ve reviewed your account & entity st...

1.9
I didn't like
  • Customer service after they have your money
#1254881
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LEGAL ZOOM IS A SCAM! PLEASE DO NOT DEAL WITH THESE CRIMINALS. I PURCHASED AN LLC WITH LEGAL ZOOM, WHEN MY PACKAGE CAME IN THE MAIL IT HAD THE WRONG PERSONS NAME AND ADDRESS ON THE PAPER WORK. AFTER MANY 60 MINUTE PHONE CALLS EVERYDAY FOR A MONTH LEGAL ZOOM STATED THAT...
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Company wrote 0 private or public responses to the review from May 02.
LegalZoom
LegalZoom

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your si...

1.0
#1245779
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