LegalZoom
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Scam Artists! They will steal from you!
Company fixed the issue and I have been provided with full refund. I had called Legal zoom and argued these charges 3 times, each time after being left on hold for at least 45 minutes I was basically told -too bad for you, we don't give refunds-After I wrote multiple negative reviews across the internet, The Legal Zoom folks contacted me and apologized and refunded the bogus fees. I hope they train their front line customer service people better in the future, but in the end they did the right thing and I have to give credit where credit is due.
Legal Zoom is a bunch of Scam Artists and low-life thieves! They slipped in a recurring charge that we did not sign up for and charged us $250 to be out "registered agent" for another year.
We called them and made them aware that we had changed the registered agent on Sunbiz.org and did not need this service AND never signed up for any recurring charges or received the email notice of the recurring charge that they lied about sending, and they said basically too bad for us, we don't issue refunds! These people are low-life thieves and con artists!
Preferred solution: Full refund
User's recommendation: Don't USE these low-lifes!
3 different charges equaling $700
Just wondering why you just keep taking money out of my account you need to give a better explanation of what it is not a bunch of abbreviated words that nobody knows
The Bronx, New York
I can’t talk to anyone
Yall take money from my account without authorization poor company I always get the answers machine an didnt give permission for legal zoom to take money out my account
User's recommendation: Bad poor poor poor company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
North Hollywood, California
Incompetence
They throw up road blocks based on an automated computer system and dont even look at your file. All the problem they had with my LLC where easily answered and it was like they STILL didnt get it.
They wanted me to consult with a lawyer. Then what the *** am I using YOU for?!
User's recommendation: Don’t use EVER
Beneficial ownership information reporting
The gentleman helped me with paying for and filing my beneficiary ownership, information reporting form
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They have stolen $600 from me
Company fixed the issue and I have been provided with full refund.
I just received a credit card alert that they charged me for a subscription. Since I registered last year I have heard nothing from LegalZoom and then today my credit card notified me that there was a huge charge.
I do not have the money. I contacted LegalZoom immediately and they have refused to refund my money.
- Steal money
Preferred solution: Full refund
User's recommendation: Have nothing to do with LegalZoom
Rotonda West, Florida
Terrible customer service
I have been trying to set up a non-profit with legal zoom for months. I do not get responses from my emails, and they can never help over the phone.
Terrible customer service, and the process takes very long. Wish I had just hired a lawyer.
I had one small change to make in my final application and it took over a month!
User's recommendation: Don't use them
Crosby, Texas
Resolved: Annual renewal
Company fixed the issue and I have been provided with product or service ordered.
I opened my business through legal zoom in March of 2022 and unfortunately I had a stroke in April of 2022. I was unable to teach the dance classes that my business is for and everything had expired.
Im more than capable of working now and I didnt want my business to be closed by the state of texas so I had filings to get done and renewals and legal zoom has done a fantastic job of handling any and all of my business filings. I highly recommend legal zoom
- None that i can see yet
User's recommendation: I highly recommend legal zoom
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Pleasantly surprised on ease of forming an LLC
First, I was not expecting the call as I was just beginning to fill out the additional information. Second, Julia, Legal Zoom agent came on and helped by filling out the forms and by discussing the options and benefits that Legal Zoom offers. She was extremely helpful and represents the positive side of customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmendment
I been calling and kept on hold all day to speak with someone but no respond.i need to know boutmy ammendment I have to starter worm please give me a call 863348****
Preferred solution: Ammendment
Great service
I am thrilled to share my exceptional experience with LegalZoom's representative, Robert, as I embark on the exciting journey of securing a trademark. As someone who is just getting started with the trademark application process, Robert's expertise and assistance have been absolutely invaluable.
From the very beginning, Robert demonstrated an impressive depth of knowledge in the world of trademarks.
He patiently guided me through each step of the process, taking the time to explain complex concepts in a way that was clear, concise, and easy to understand. His ability to make the intricate details accessible to a newcomer like me was truly impressive.
What truly sets Robert apart is his unwavering dedication to his clients' success. He took the time to listen to my concerns, answer my questions, and ensure that I felt confident in every decision we made together. His attention to detail and proactive approach made me feel like my trademark application was in the best possible hands.
Navigating the legal landscape can be daunting, but Robert's guidance turned what could have been an overwhelming process into a manageable and even exciting one.
His professionalism, responsiveness, and genuine care for my success were evident in every interaction.
If you're considering LegalZoom for your legal needs, I highly recommend reaching out to Robert and the team.
Their personalized support, expertise, and commitment to their clients make all the difference. With Robert's guidance, I am taking confident steps towards protecting my intellectual property and realizing my goals.
Thank you, Robert, for your exceptional support and guidance as I embark on this important endeavor.
Warm regards,
Darrell Datu
- Great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just purchased services for my new business
As I was wrapping up my purchase, I received a phone call from a LegalZoom customer service rep who explained that he would be reviewing my purchase with me make sure I had what I needed. He explained each item, what it did or did not cover as well as possible benefits.
He took time to understand the scope of my business so that I could make informed decisions.
The follow up communication has been fast. I am 100% pleased with this service and plan to use it again in the future.
- Knows the product
- Simple to navigate
- Excellent customer service
This is amazing feedback, Lori! We appreciate you for sharing and we wish you nothing but the best with your small business.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Thousand Oaks, California
I had to change our legal business name
Gavin was professional, knowledgeable and easy to work with. Everything was taken care of with 1 phone call, I am so grateful!
User's recommendation: Legal Zoom has been a wonderful service for our Non-profit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to cancel - just keep pushing back
I have a renewal coming up and called to cancel it weeks in advance. I was told I need to do you via state of illinois and my mc number.
I cancelled both services and since Illinois has not updated there website- they think the have the right to keep charging me. I offered proof and they refuse to provide address. What a crock of crap.
For a company called Legal Zoom- funny they preface everything with the are not a legal co. Scam!
Preferred solution: Cancel the policy upon the expiration
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGREAT EXPERIENCE!
Our agent was AMAZING! She did everything above and beyond and with such professionalism that is rarely seen these days in customer service.
It was a big decision for what we were doing and she made us assured she was going to take the best care of us from the beginning, AND SHE DID!
Thank you from all of us at Ashtabula Pride Inc.
Michael S. Riffe
President & Founder
- Professional and easy
User's recommendation: DO IT!
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Thank you for allowing us to allowing us to make this right, Shannon, and for sharing.