Henrique A Cec

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Austin, Texas

Card Declined But Charged After a Week

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LegalZoom - Card Declined But Charged After a Week

I registered my company in LegalZoom, I hired the agent service because I was induced to hire, and the state where I live is not mandatory, however the card was refused, the payment was declined, but after a week they charged 250 dollars on the bank account, I was not expecting this charge because the card was declined the purchase order, so that's it we need to be very careful with these companies that use the customer's purchase track for bad behivor, I hired a service that my company does not need, I do not trust this company, how am I going to trust in this company if they dont *** for yours consumers?

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Loss:
$250
Pros:
  • Non exist
Cons:
  • Irresponsible

Preferred solution: Full refund

User's recommendation: NEVER

2 comments
Guest

"You were induced" ... = you can't say "No" to a slick salesman. Your fault.

LegalZoom

Hi, Henrique! We apologize if the costs were unclear when making your purchase.

We’d love to help resolve this for you. Please send us an email to socialmediaoutreach@legalzoom.com with your account information, and we'll look into this right away.

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Terrell M Yog

Customer review

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I decided to start my own business from the ground up, I contacted legal zoom for help. And they did more than help, John was really great at explaining and breaking things down to me. About every aspect of the LLC process. Thank you legal zoom and a very special thanks to my man John!!callCll
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1 comment
LegalZoom

We know John will appreciate this feedback just as much as we do. Thanks, Terrell, for sharing!

Resolved
E. Scott D

Resolved: Great customer service to rectify an issue with payment

Updated by user Aug 08, 2023

Updated payment info and waived past fees.

Original review Aug 08, 2023
Received notice of issue with payment. I spoke with Rochelle who helped me to identify and rectify the issue.
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Pros:
  • Legal safety net for your business

User's recommendation: Be sure to keep your form of payment (credit card) up to date to avoid lapse in service.

Pamela M Wgu
map-marker Glendale, California

I love Legal Zoom. They meet all my needs & make it affordable.

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All of my questions were answered, directed me where I needed to go & are taking the fear out of leaving the corporate world & starting my own business. I feel I'm in good hands.
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Pros:
  • Wonderful affordable professional product
  • Great professional team at affordable cost

Preferred solution: Deliver product or service ordered

User's recommendation: Strong!

1 comment
LegalZoom

Thank you for placing your trust in us and allowing us to be there for you, Pamela.

Mickerson D

My reason is to talk about one of the greatest experience I had today in customer service.

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That agent I talked to today, wow! She was like an angel sent from above. she was so kind and patient, and the way she answered my questions; wow it was so cool. Before I even open my mouth, I got the answer to my question. Great job!!!
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User's recommendation: I fully recommend anybody to come on board i can't wait to see what the future holds for me with the llc, but from where I stand, I have a felling it will be so good.

1 comment
LegalZoom

Your willingness to share your experience has been greatly appreciated, Mickerson.

Makenzie Y

Peace of mind

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I was nervous about this entire process of starting my own business, but after talking with my agent Jonathan, I feel so relieved and able to focus on just working while knowing Legal Zoom has my business running smooth.
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Pros:
  • Really do want to help
Cons:
  • Non that i can see yet

User's recommendation: Sign up for their entire package and you’ll be so relieved that you did it!

1 comment
LegalZoom

Thank you for allowing us to be a part of your journey, Makenzie, and for sharing.

Edith S Lmq

Starting a non-profit

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I've had my own company before, incorporated it and such. Now I want to start a non-profit and didn't know where to start. At LegalZoom I first had a chat with a real person, then I filled out the questionnaire and started my adventure! It was relatively quick and super easy!
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Pros:
  • Quick
  • Helpful
  • Easy

Preferred solution: I'd like to start a non-profit

User's recommendation: Chat first, then fill out the questionnaire

1 comment
LegalZoom

Thank you, Edith, for sharing! We wish you the best with your Non-profit.

Moses B Qzt

I have never gotten a complicated thing done so easy

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I needed alot of help and it was given to me. The service was super easy to use. I did it all at home, and I think thats the best part
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Pros:
  • Super easy
1 comment
LegalZoom

We love to hear this, Moses, thanks for sharing.

Anthony G Gde

Great Job!

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No issues. Smoothly and Professionally done. I havent anything else to add than to confirm the agent was great!
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Pros:
  • Great advice and resources

Preferred solution: Na

1 comment
LegalZoom

We love to hear this, Anthony! Thanks for sharing.

Brian T Pbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contact information to send story for copyright.

I need to send legalzoom a copy of my story for copyright support. I need to receive both the email address and the physical address for legalzoom. Thanks, Brian Email. thomas555****@***.com Phone. 256653****
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Preferred solution: Need to receive the Legalzoom contact information I.e. email address and usps mailing address.

Breann W Gja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very knowledgeable and very thorough and polite

My father previously had a last will and testament I was needing to revise it and add some things to it I decided to just go with the bundle pack for the estate bundle pack cuz it had everything I needed and they were very knowledgeable about the bundle itself and we're very polite and made sure that I completely understood everything before we got off the phone and even gave me contact information if I had any more questions so I could contact that person specifically and not have to give the runaround to multiple different people which is what I like I totally recommend this company
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User's recommendation: Recommended

1 comment
LegalZoom

We know how important these documents are. We appreciate you for placing your trust in us and for sharing your experience, Breanna.

henry a Ind

Great service from representative today

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She was awesome. She helped me with everything i needed today and was very helpful. She was pleasant and knowledgable.
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1 comment
LegalZoom

Thank you so much, Henry, for sharing!

Tam Yas
map-marker Bethlehem, Pennsylvania

Excellent service

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The representative from Legal Zoom was very patient and thorough. She provided excellent customer service and was very engaged throughout the process. She also didn't try to force any service or extra products on me.
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2 comments
Guest

High school in school and transaction issue 44

LegalZoom

We love hearing this, Tam! Thank you for sharing.

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Adrina Vzg
map-marker Lancaster, Texas

My excellent customer rep Jeremy's help in an LLC application.

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I had mistakenly answered a question wrong, and Jeremy walked me through the whole app process! He was so patient and professional. He put me at ease, while helping me complete something I know very little about.L
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User's recommendation: LZ is my choice for business & legal matters!

1 comment
LegalZoom

We appreciate you for sharing your experience, Adrina.

Mohsen M Ufa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To xpress my opinion.

Thank you legal zoom for your help providing information to someone who is thinking of starting their own company. Excellent help and suggestions were given to my few questions.
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User's recommendation: Contact them for helping you out.

1 comment
LegalZoom

Thank you, Mohsen, for your feedback!