LegalZoom
Reviews and Complaints
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Verified ReviewerExtremely uncommunicative
I paid for legal Zoom to file my 501 c well over a year ago
They misfiled my forms at both the state and federal levels
Having to file amendments they did not even know about until I called them repeatedly
Preferred solution: Full refund
User's recommendation: Do not use legal zoom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo discuss a bill, process tax returns, download documents to my account, sign documents
Not resolved.
Gloria and David have been helping.
Difficulty processing due to holiday weekend.
Will speak with Gloria Monday 11/27/23
User's recommendation: I don’t know, this is my first time using this service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Charge me work I didn’t ask for
Charge for a LLC when I needed a PLLC even after I told them I needed a PLLC I was told it would be fixed in a day or two but the next morning emailed me stating I had a LLC, charged me for and charge me again to dissolve it. And had the nerve to try to take more money out again not even a week later.
User's recommendation: Don’t apply they are crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEverything was quick and easy
Marco was real polite and knowledgeable about my situation. he helped me find the information I needed for additional questions that he wasnt able to answer, and he got me started in the right direction.
- Very informative company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatified
Do not use this company unless you want to get run around in circles I applied for my LLC in the beginning of October. It is now the end of January and they have not submitted my application to the state which was previously denied because of them on December 26, since then they have not re-filed my application but rather tell me that they did in order for me to spend more money. This company is fraudulent and incompetent and now refuses to give my money back because its been more than 60 days since they dont do their job
- Unprofessional disorganized
- Giving misinformation assuring me things were done that never were
- Unfamiliar with their policies and practices
Preferred solution: Full refund
User's recommendation: Do not use LegalZoom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scam Artists! They will steal from you!
Company fixed the issue and I have been provided with full refund. I had called Legal zoom and argued these charges 3 times, each time after being left on hold for at least 45 minutes I was basically told -too bad for you, we don't give refunds-After I wrote multiple negative reviews across the internet, The Legal Zoom folks contacted me and apologized and refunded the bogus fees. I hope they train their front line customer service people better in the future, but in the end they did the right thing and I have to give credit where credit is due.
Legal Zoom is a bunch of Scam Artists and low-life thieves! They slipped in a recurring charge that we did not sign up for and charged us $250 to be out "registered agent" for another year.
We called them and made them aware that we had changed the registered agent on Sunbiz.org and did not need this service AND never signed up for any recurring charges or received the email notice of the recurring charge that they lied about sending, and they said basically too bad for us, we don't issue refunds! These people are low-life thieves and con artists!
Preferred solution: Full refund
User's recommendation: Don't USE these low-lifes!
3 different charges equaling $700
Just wondering why you just keep taking money out of my account you need to give a better explanation of what it is not a bunch of abbreviated words that nobody knows
I can’t talk to anyone
Yall take money from my account without authorization poor company I always get the answers machine an didnt give permission for legal zoom to take money out my account
User's recommendation: Bad poor poor poor company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Incompetence
They throw up road blocks based on an automated computer system and dont even look at your file. All the problem they had with my LLC where easily answered and it was like they STILL didnt get it.
They wanted me to consult with a lawyer. Then what the *** am I using YOU for?!
User's recommendation: Don’t use EVER
Beneficial ownership information reporting
The gentleman helped me with paying for and filing my beneficiary ownership, information reporting form
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They have stolen $600 from me
Company fixed the issue and I have been provided with full refund.
I just received a credit card alert that they charged me for a subscription. Since I registered last year I have heard nothing from LegalZoom and then today my credit card notified me that there was a huge charge.
I do not have the money. I contacted LegalZoom immediately and they have refused to refund my money.
- Steal money
Preferred solution: Full refund
User's recommendation: Have nothing to do with LegalZoom
Terrible customer service
I have been trying to set up a non-profit with legal zoom for months. I do not get responses from my emails, and they can never help over the phone.
Terrible customer service, and the process takes very long. Wish I had just hired a lawyer.
I had one small change to make in my final application and it took over a month!
User's recommendation: Don't use them
Resolved: Annual renewal
Company fixed the issue and I have been provided with product or service ordered.
I opened my business through legal zoom in March of 2022 and unfortunately I had a stroke in April of 2022. I was unable to teach the dance classes that my business is for and everything had expired.
Im more than capable of working now and I didnt want my business to be closed by the state of texas so I had filings to get done and renewals and legal zoom has done a fantastic job of handling any and all of my business filings. I highly recommend legal zoom
- None that i can see yet
User's recommendation: I highly recommend legal zoom
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPleasantly surprised on ease of forming an LLC
First, I was not expecting the call as I was just beginning to fill out the additional information. Second, Julia, Legal Zoom agent came on and helped by filling out the forms and by discussing the options and benefits that Legal Zoom offers. She was extremely helpful and represents the positive side of customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmendment
I been calling and kept on hold all day to speak with someone but no respond.i need to know boutmy ammendment I have to starter worm please give me a call 863348****
Preferred solution: Ammendment
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Thank you for allowing us to allowing us to make this right, Shannon, and for sharing.