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I called legal zoom to change my sole proprietor into an LLC. They said this would be no problem & guided me through the application process. I specifically stated that I did not want a Tax ID / EIN created. The sales person assured me that would not be done.

When I called back to verify information - that individual also assured me that a new EIN would not be requested. I also paid for the expedited service and am left with an LLC I cannot use.

I've spend over 2 hours on the phone with Legal Zoom over the past few days trying to get my questions answered. No one at Legal Zoom is able to answer any of my questions. They do not care that I'm left with an LLC I cannot use. Nor do they care that I have to wait to consult with an accountant and am left with an LLC I cannot use.

It would've saved me so much time to create the LLC myself. Legal Zoom does not stand by the customer satisfaction guarantee on their site. They provide no customer services after that sale is closed.

Reason of review: Not as described/ advertised.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

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LegalZoom

Hi, we are truly sorry for any misunderstanding or miscommunication on our part. We'd like to review your account & do everything possible to resolve things. Please feel free to contact a manager directly via help@legalzoom.com.

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